YOU CAN COUNT ON OUR SERVICE AND SUPPORT

CCI_total_it_servicesWhat if computer problems seemingly disappeared? Guaranteed response time and instant issue resolution, it’s that simple. In a world without computer problems, technology starts working for you. Unlock the potential of your technology investment with CCI Net.

The Managed Services Program is CCI Net premier service offering. This offering moves beyond the typical service provider paradigm to a business technology partnership. With this program, CCI Net makes a commitment to ensure that the entirety of your business systems will be available when you need them.

For a fraction of the cost of an IT person, CCI Net can deliver better service , quicker response times, and more availability.  Essentially, you get an entire IT department when you need it. Contact a sales representative today for more information.

 

Our Total IT Managements provides

CONNECTING YOUR BUSINESS TO THE TECHNOLOGY RESOURCES YOU NEED

Network Monitoring – We use systems to remotely monitor, diagnose, and manage your critical infrastructure elements. Our monitoring systems update your network status every few minutes. A service ticket is generated if an issue arises and each incident is documented, addressed, resolved and archived for tracking and diagnostic reference. Our remote administration system enables us to minimize downtime and maximize productivity because we can catch and fix many problems before they impact your business.

Help Desk – As your proactive business partner, we promote and maintain the health of your network by reporting incidents, managing requests, addressing issues, tracking statuses, resolving problems and documenting fixes. Our Help Desk is the main point of contact for customers to report incidents, schedule service appointments and receive support.

Procurement Support – Our IT experts will help you select the right hardware, software or technology product for your needs. We recommend the best solution and obtain the most competitive price while delivering the best customer service in the industry. We facilitate complete supply chain management with one-stop shopping, pre-sales vendor support, purchasing, delivery tracking and a seamless escalation path if issues arise.

Remote Network Administration – Our Remote Administration system gives our engineers immediate, secure access to your network in order to troubleshoot and resolve issues. Our engineers can address and resolve many issues faster using Remote Administration than if they had traveled to the client site to address the same issue(s). This system uses state-of-the-art encryption technology to limit network access to your authorized users and our engineers. We also encrypt all network communications between our network and client networks to provide an additional level of security.

On-Site Support – Total IT Managed clients receive as much on-site service as they need and are not limited to a pre-arranged allotment of service hours. Our fixed price support plans ensure that clients receive as much service as they need without incurring additional service charges.

Data Backup, Disaster Recovery  AND BUSINESS CONYINITY

A complete solution that is designed to reduce any server down time with the use of a specialized back up and virtual server appliance.

  • Allows near real-time backups-as frequent as every 15 minutes.
  • Offers offsite storage at an affordable cost
  • Provides a low cost, speedy disaster recovery process.
  • Data is encrypted so it is not accessible to anyone, either on the NAS or at the remote storage  facility without the passkey.
  • Eliminates the cost and time of managing on-site tape backup. We monitor and manage the entire process.
  • All costs-frequent on site backups, on site virtual server, remote storage, disaster recovery in the event of disaster and 24×7 management of the entire process are bundled at a price that is comparable to the overall cost of buying and managing tape backup.